A well-timed reminder keeps your day running smoothly: clients show up ready, and your calendar holds.
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Notifications
How and when you get notified
Show banner when AI agent books an appointment
Play sound on new bookings
Notify team members when they get a booking
Texted to their phone the moment a booking lands, moves, or is reassigned
Text me the moment a call sounds urgent
Flooding, gas smells, no heat: an instant text while the caller is still on the line
Text clients a reminder before their appointment
Minutes before the appointment, texted from your Scheduley number
60
Invite lapsed clients back with a text
After their last visit, clients with nothing booked get one friendly nudge
6 weeks
Review invites send clients to
Google reviews grow your public rating where new clients search
Google reviews
Settings → Notifications
Turn on client reminders
Go to Settings → Notifications and enable “Text clients a reminder before their appointment”. Reminders are sent from your Scheduley number automatically.
Pick the timing
Choose how far in advance the reminder goes out. An hour before works well for most businesses; day-before suits longer appointments.
Easy for clients to act on
Reminder texts include the service, day, and time. If plans changed, clients can text back to reschedule or cancel; the AI handles it and your calendar updates on its own, often freeing the slot in time to fill it.
Booking confirmations, too
Clients also get a confirmation text the moment they book. The confirmation and reminder each have their own on/off switch under Agent → SMS Auto-Replies, where you can also see the exact message each one sends and adjust the reminder timing.
Alerts for you
The same Notifications page holds your own alerts: team members get texted when a booking lands on their schedule, and “Text me the moment a call sounds urgent” pings you instantly when your agent flags an emergency mid-call. The call also gets a red Urgent badge in your calls inbox either way.
Morning briefings
Each morning your Concierge posts a short good-morning note in its inbox thread: today’s schedule, yesterday’s bookings and calls, and who’s waiting on the waitlist. It stays in the app (an unread dot on the Concierge row and a note in your notification bell, never a text), and it’s toggled in the Notifications panel at the top of the Concierge window, not here. The full map of every alert Scheduley sends you is in Notifications: how Scheduley keeps you in the loop.