Privacy Policy

Scheduley Inc. (“Scheduley,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Scheduley platform, Ding widget, and related services (the “Service”).

Information you provide:

• Account information (name, email address, phone number)
• Business information (business name, address, services offered, hours of operation)
• Payment and billing information (processed by our payment provider; we do not store full card numbers)
• Communications you send us (support emails, feedback)

Information collected automatically:

• Usage data (pages visited, features used, actions taken)
• Device information (browser type, operating system, screen resolution)
• Log data (IP address, access times, referring URLs)
• Cookies and similar tracking technologies

Information from third parties:

• Calendar data when you connect Google Calendar or Apple Calendar
• Authentication data from sign-in providers (e.g., Google, Clerk)

We use the information we collect to:

• Provide, operate, and improve the Service
• Process appointments and manage your schedule
• Send transactional communications (booking confirmations, reminders)
• Provide customer support
• Process payments and billing
• Analyze usage patterns to improve the Service
• Protect against fraud, abuse, and unauthorized access
• Comply with legal obligations

The Service uses artificial intelligence to handle phone calls, voice interactions, and chat conversations on your behalf. When your clients interact with our AI agent:

• Voice conversations may be transcribed and stored to provide the Service
• Conversation data is used to book appointments and answer questions
• We may use anonymized conversation data to improve our AI models
• Voice data is processed by third-party AI providers subject to their own privacy policies

We do not sell your personal information. We may share your information with:

• Service providers: Third parties that help us operate the Service (payment processors, cloud hosting, AI providers, telephony providers)
• Calendar integrations: When you connect your calendar, appointment data is synced with your calendar provider
• Legal requirements: When required by law, legal process, or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how the Service is used. You can control cookies through your browser settings, but disabling them may affect functionality.

We retain your information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.

We implement commercially reasonable security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Request data portability

To exercise these rights, contact us at support@scheduley.com.

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

The Service is operated in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

Questions about this Privacy Policy? Contact us at support@scheduley.com.