Effective: October 18, 2026
By creating an account, checking the box to agree to these Terms, or accessing or using the Scheduley platform, website (scheduley.com), dashboard, mobile apps, AI receptionist, text messaging tools, booking pages, or any related services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Service.
These Terms are a legally binding agreement between you (“you” or “Customer”) and Scheduley, a California sole proprietorship (“Scheduley,” “we,” “us,” or “our”). If you use the Service on behalf of a business, you agree to these Terms for that business and confirm you have authority to bind it.
You must be at least 18 years old and capable of entering into a binding contract to use the Service. The Service is for business use only and not for personal, family, or household use. By using the Service, you represent and warrant that you meet these requirements.
Scheduley provides an AI front desk for businesses, including an AI phone receptionist, text messaging, booking pages, scheduling, client records, job and appointment management, payment links, and related tools. The Service uses large language models, speech recognition, and speech synthesis, and relies on third-party telephone, messaging, payment, hosting, and AI providers.
When you give us a link, such as your website, your booking page, a public listing (for example Yelp or Google), or your profile on a creator or booking platform, we read that public page and closely related public pages, at your request, to suggest your services, prices, hours, business type, booking setup, and profile details. We don't crawl the web on our own. These suggestions are automated and may be incomplete or wrong. You are responsible for reviewing and confirming them before going live.
Features may change, be added, or be removed. Some features may be labeled preview, beta, or early access and are provided without any commitment that they will continue.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, including settings, instructions, and content you give the AI. Notify us immediately at hello@scheduley.com of any unauthorized use or security issue.
You are responsible for everything done through your account by any bot, script, browser extension, or AI agent you use, as if you did it yourself.
You must provide accurate and complete information when creating an account and keep it up to date.
Access to the Service may require our review and approval. Creating an account does not by itself grant access, and we may approve, decline, or revoke access at our sole discretion.
You understand and agree that the Service uses artificial intelligence to talk and text with your customers, and that AI can make mistakes. Without limitation, the AI may misunderstand callers, give incorrect or made-up answers (“hallucinations”), quote wrong prices or availability, create double-bookings or scheduling conflicts, fail to book, cancel, or reschedule, fail to take or pass on a message, fail to transfer or route a call, or miss an urgent request or dispatch.
Calls, texts, and bookings also depend on telephone carriers, messaging networks, internet providers, and other third parties that may delay, drop, block, or fail to deliver calls and messages.
You are solely responsible for: (a) reviewing and confirming your services, prices, hours, policies, and AI instructions; (b) monitoring your dashboard, calendar, inbox, call summaries, and notifications regularly, at least daily while the Service is active; (c) following up with your customers; and (d) having your own backup way for customers to reach you. Scheduley is a tool to assist your business. It does not replace your own judgment or staff, and you remain responsible for your business and your dealings with your customers.
The Service is not an emergency service and must not be relied on for emergencies. It does not contact 911 or emergency services. Your greeting and website should tell callers to hang up and dial 911 in an emergency.
Scheduley is not HIPAA compliant and is not designed to store or process protected health information. Do not use the Service to collect or store medical records, diagnoses, or other protected health information, and do not instruct the AI to give medical, legal, financial, or other professional advice. Any such use is at your own risk.
Calls handled by the Service are recorded and transcribed. You are solely responsible for complying with all laws that apply to your use of the Service, including call recording and wiretapping laws (including two-party or all-party consent states such as California), laws on disclosing the use of AI, telemarketing and text messaging laws (including the Telephone Consumer Protection Act, CAN-SPAM, and carrier rules), consumer protection laws, and privacy laws.
This includes making sure your greeting, website, and booking pages disclose that calls may be recorded and handled by an AI assistant where required, and obtaining and keeping records of any consent required before you or the Service call, text, or email your customers, including for reminders, follow-ups, review requests, and text campaigns.
The Service is provided for lawful business scheduling, communication, and related purposes. You agree not to:
We may suspend calls, messages, phone numbers, or accounts that we believe violate these Terms, carrier rules, or the law.
Search engines and AI search and answer services may crawl and index our public pages as allowed by our robots.txt. That covers indexing our pages and showing them in search results and AI answers. It does not give anyone the right to copy our content, templates, or design into their own product or service.
We monitor use of the Service to detect scraping, automated access, reverse engineering, and copying, and we keep records of that activity. If we find a violation, we may suspend or close the account without notice and pursue all remedies available to the fullest extent of the law, including injunctive relief and damages. To report someone copying or scraping Scheduley, email hello@scheduley.com.
All content, design, code, trademarks, logos, and materials comprising the Service are the exclusive property of Scheduley and are protected by United States and international copyright, trademark, trade dress, and intellectual property laws.
Our source code, AI prompts and instructions, and internal workflows are confidential and are trade secrets of Scheduley. Our templates, layouts, and written content, including website copy and help articles, are protected by copyright and trade dress. Seeing them while using the Service does not give you any right to copy or recreate them.
The Scheduley name, Scheduley logo, Scheduley mascot, and all related product names, designs, and trade dress are trademarks of Scheduley. Registration pending with the United States Patent and Trademark Office. Unauthorized use of any Scheduley trademarks is strictly prohibited.
You may not copy, imitate, or use our trademarks, trade dress, visual design, page layouts, UI patterns, or brand identity without prior written consent from Scheduley. This includes, without limitation, reproducing the look and feel of our website, dashboard, marketing pages, or widget designs.
The Scheduley mascot (our original illustrated character) is a proprietary and original creative work of Scheduley, protected by copyright and, where applicable, trademark and trade dress law. It is a core part of our brand identity. Any attempt to copy, imitate, adapt, recreate, or produce derivative works based on the Scheduley mascot, in whole or in part and in any medium, is strictly prohibited without prior written consent and will be pursued to the maximum extent permitted by law. See our Brand & Mascot Guidelines for details on permitted and prohibited use.
Our original characters (including Jeb, Mia, Leo, Ella, and Alex), brand stories, films, illustrations, and marketing copy are likewise original creative works of Scheduley protected by copyright and, where applicable, trademark and trade dress law. The same prohibitions on copying, imitation, adaptation, and derivative works apply to them.
If you send us feedback or suggestions, we may use them without any obligation to you.
Any unauthorized reproduction or redistribution of the Service or its components may result in civil and criminal penalties, and will be prosecuted to the maximum extent permitted by law.
Certain features of the Service require a paid subscription or prepaid credit. Payments are processed by Stripe or another payment processor. By subscribing or adding funds, you authorize us to charge your payment method, including on a recurring basis until you cancel. All fees, subscriptions, and prepaid credits are non-refundable except as required by law.
We reserve the right to change pricing at any time with 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing. You are responsible for any taxes that apply to your purchases.
Free trials, free minutes, and promotional credits have no cash value, may expire, and may be changed or withdrawn at any time.
Some features, including AI usage, voice minutes, phone numbers, and SMS, are billed on a usage basis. You are responsible for all usage on your account, including calls and messages caused by spam, wrong numbers, or misuse, and for monitoring your usage and charges. We provide usage dashboards but are not liable for overages.
If you use the Service to collect deposits, invoices, or other payments from your customers, those payments are processed by Stripe under Stripe's own terms, and you are the merchant. You are responsible for your prices, refunds, cancellations, chargebacks, disputes, and taxes. Scheduley is not a party to transactions between you and your customers.
Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your information.
You retain ownership of the data you submit to the Service. You grant Scheduley a limited license to host, copy, process, transmit, and display that data, including call recordings, transcripts, and messages, to provide, secure, and improve the Service.
For your customers' information, you are responsible for having the right to share it with us and for giving any notices and getting any consents the law requires. We process it on your behalf to provide the Service. You are responsible for keeping your own copies of any records you need.
Content you import. By giving us a link to import, you represent that the page belongs to you or your business, or that you are authorized by its owner to use it. Imported text, photos, videos, and other content remain the property of their owners. You grant Scheduley a limited license to copy, store, adapt, and display that content to provide the Service, including on your booking page and website. We may ask you to verify that a page or profile is yours before you publish a site built from it, and we may remove imported content or suspend an account if we believe it isn't authorized or someone reports it.
ScheduleyAI sends conversational, booking, appointment confirmation, reminder, rescheduling, payment-link, and customer-support messages on behalf of businesses using Scheduley. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance or contact hello@scheduley.com. Consent to receive text messages is not a condition of purchase. Carriers are not responsible for delayed or undelivered messages.
The Service works with third-party services such as telephone carriers, messaging providers, AI model providers, payment processors, calendars, and sign-in providers. Your use of them may be subject to their own terms. We are not responsible for third-party services, their availability, or their acts or omissions.
Names of other booking platforms, listing sites, and software mentioned on our website or in the Service are trademarks of their respective owners. Scheduley is not affiliated with, endorsed by, or sponsored by them. Your account with another platform, and what you may do with its data, is governed by that platform's terms.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE, THE AI RECEPTIONIST, TEXT MESSAGING, OR BOOKING PAGES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR ACCURATE, THAT ANY CALL OR MESSAGE WILL BE ANSWERED, DELIVERED, OR HANDLED CORRECTLY, OR THAT ANY INFORMATION THE AI GIVES OR ANY BOOKING IT MAKES WILL BE CORRECT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SCHEDULEY OR ITS OWNER, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS OR CUSTOMERS, LOSS OF GOODWILL, OR DATA LOSS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WITHOUT LIMITING THE ABOVE, SCHEDULEY IS NOT LIABLE FOR ANY CONVERSATIONAL MISTAKES, INCORRECT ANSWERS OR PRICE QUOTES, SCHEDULING CONFLICTS, DOUBLE-BOOKINGS, MISSED OR DROPPED CALLS OR MESSAGES, MISSED DISPATCHES OR APPOINTMENTS, OR INCORRECT IMPORTED BUSINESS INFORMATION, WHETHER CAUSED BY THE AI, THE SERVICE, OR ANY THIRD PARTY.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID US DURING THE ONE (1) MONTH BEFORE THE EVENT GIVING RISE TO THE LIABILITY.
Some jurisdictions do not allow certain exclusions or limits, so some of the above may not apply to you. In that case our liability is limited to the fullest extent permitted by law.
You agree to defend, indemnify, and hold harmless Scheduley and its owner, employees, contractors, and agents from any claims, damages, losses, liabilities, fines, penalties, and expenses (including attorneys' fees) arising from or relating to: (a) your use of the Service; (b) your violation of these Terms or any law, including call recording, AI disclosure, telemarketing, text messaging, and privacy laws; (c) your business, products, services, and dealings with your customers; (d) data or content you or your customers submit; or (e) any claim by one of your customers relating to the Service.
We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately, and we may release any phone numbers assigned to your account.
If we believe you have violated these Terms, including by using the Service for competitive purposes, we may keep records of your access and activity and pursue all remedies available at law or in equity.
You may cancel your account at any time from your account settings. Cancellation does not entitle you to a refund of any prepaid fees unless required by law. Sections that by their nature should survive termination, including Sections 5, 6, 7, 9, 12, 13, and 16 through 22, will survive.
Before filing any claim against Scheduley, you agree to first try to resolve the dispute informally by emailing hello@scheduley.com with your name, your account email, a description of the dispute, and the relief you are seeking. We will try in good faith to resolve it. If it is not resolved within sixty (60) days after we receive your notice, either party may bring a claim as described below. Any limitation period is paused during this 60-day period. This requirement does not prevent either party from seeking urgent injunctive relief to protect intellectual property or the security of the Service.
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Santa Clara County, California, and you consent to the personal jurisdiction of those courts.
Any claim must be brought within one (1) year after it arises, or it is permanently barred, to the extent permitted by law. Claims may be brought only on an individual basis, not as part of a class or representative action, to the extent permitted by law.
If any provision of these Terms is found invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the rest will remain in full effect. Our failure to enforce any right is not a waiver of it. You may not assign these Terms without our written consent; we may assign them, including in connection with a reorganization, incorporation, merger, or sale of the business. These Terms and the Privacy Policy are the entire agreement between you and Scheduley about the Service. We are not liable for any failure or delay caused by events beyond our reasonable control.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a new effective date. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Questions, notices, or support requests about these Terms? Contact us at hello@scheduley.com.