Clients need a clear policy; you need a calendar that stays honest. Here’s what you can set up in Scheduley today, and when to reach out for what’s next.
app.scheduley.com
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Policies
Quoted word-for-word by your booking page, website, and AI Front Desk
Cancellation policy
Please give us 24 hours’ notice to cancel or reschedule. Same-day cancellations and no-shows may be asked to prepay next time.
No-shows: open the appointment on your Calendar and mark it. It stays unpaid in Reports.
Business info → Policies · cancellation policy
Publish your cancellation policy
Write it under Business info → Policies (and mirror it in an FAQ if you like). Your booking page, website, and AI Front Desk can quote the same wording on calls and texts. A simple 24-hour notice policy is enough to start.
No-shows and payment tracking
Open an appointment on the Calendar to mark it paid, unpaid, or handle a no-show so Collected on Home and Reports stays accurate. Auto-mark paid (in Settings) can flip completed visits to paid for you; a no-show you mark by hand stays unpaid.
Deposits and automatic cancellation fees
Collecting a card deposit at booking, or charging a no-show fee automatically, isn’t a self-serve flow yet. If that’s make-or-break for your business, contact support or use Chat with us, and we’ll tell you what’s available now (including Stripe for card payments at booking when connected) and what’s on the roadmap.
Need deposits or auto no-show fees? Contact support and we’ll help.