Texting that books appointments
Your Scheduley number doesn’t just take calls — it texts. Clients get confirmations and reminders automatically, and when someone texts your number, the AI answers and can book them in.
Automatic texts
- Booking confirmation — sent the moment an appointment is booked, with service, staff, date, and time
- Reminders — sent before the appointment at the lead time you choose (see Reminders and notifications)
- After-hours reply — texts that arrive while you’re closed get a friendly response with your hours
- Google Meet links — video-call bookings get their Meet link texted automatically
Agent → SMS Auto-Replies
Clients manage bookings by text
Confirmations invite clients to reply C to cancel or R to reschedule — the AI handles it and your Calendar updates instantly.
Conversations in your inbox
Every text thread lives in Messages. The AI answers questions using everything it knows about your business, and you can jump into any conversation and take over whenever you like.
Customizing the templates
Edit the wording of confirmations, reminders, and the after-hours reply under Agent → SMS Auto-Replies so every message sounds like you.