Your AI Front Desk’s talk time is measured in minutes. Every plan includes a monthly allowance, and minute packs top you up when a busy month runs past it. Here’s the whole system.
app.scheduley.com
s✦
Plan & billing
Trial status, usage, and how to upgrade
Minutes & packs
132 of 200 included minutes used this month+25 pack min available
Add 25 min · $10Add 50 min · $20Manage subscription
Settings → Plan & billing · Minutes & packs
What counts as a minute
Time your agent spends on the phone: answering calls, booking, rescheduling. Text conversations, reminder texts, confirmations, review invites, and everything else Scheduley sends are not metered; only voice time is. Included minutes reset at the start of each billing month.
What each plan includes
There’s one plan per business type, and everything is included on it (no feature tiers, no per-staff fees):
Appointments ($200/mo): for salons, studios, and clinics. 300 minutes of AI phone time, plus the full front desk: calls & texts answered and booked, video & phone appointments with Google Meet, integrations (Instagram & Facebook DMs, WhatsApp, calendar sync), unlimited team members, booking page, waitlist, reminders, reviews, and win-backs
Trades & Field Service ($250/mo): 300 minutes, everything above, and all of Jobs & Field Service mode: dispatch board, on-my-way texts, arrival windows, quotes & invoices, and multi-tech dispatch with unlimited techs
Track usage anytime under Settings → Plan & billing. The bar shows minutes used this month and any pack minutes you have banked.
Minute packs roll over
A pack is 100 minutes for $30. Pack minutes are only touched after your included minutes run out, and whatever’s left rolls over month to month until used. That makes a pack a safety buffer, not a use-it-or-lose-it purchase; many businesses keep one banked just so a busy week never interrupts the agent.
What happens if you run out
Your agent stops taking full calls, but callers are never left hanging:
If call transfer is set up, callers are connected straight through to your phone.
Otherwise, the agent briefly explains the team isn’t available on this line and invites the caller to text the number instead; text conversations keep working, since they don’t use minutes.
Add a pack or upgrade your plan and the agent resumes answering immediately. You’ll see a warning in Plan & billing (and the usage bar turns red) before this ever surprises you.
Rule of thumb: booking calls run 2–3 minutes, so 60 minutes ≈ 20–30 calls a month. If your phone rings more than daily, Pro pays for itself with the first couple of bookings it catches.