How AI minutes, plans, and minute packs work

AI minutes, plans, and packs

Your AI Front Desk’s talk time is measured in minutes. Every plan includes a monthly allowance, and minute packs top you up when a busy month runs past it. Here’s the whole system.

What counts as a minute

Time your agent spends on the phone — answering calls, booking, rescheduling. Text conversations, reminder texts, confirmations, review invites, and everything else Scheduley sends are not metered; only voice time is. Included minutes reset at the start of each billing month.

What each plan includes

• Starter ($19/mo) — 60 minutes of AI phone time
• Pro ($49/mo) — 200 minutes
• Business ($99/mo) — 500 minutes

Track usage anytime under Settings → Plan & billing — the bar shows minutes used this month and any pack minutes you have banked.

Minute packs roll over

Packs come in two sizes — 25 minutes for $10 and 50 minutes for $20. Pack minutes are only touched after your included minutes run out, and whatever’s left rolls over month to month until used. That makes a pack a safety buffer, not a use-it-or-lose-it purchase — many businesses keep one banked just so a busy week never interrupts the agent.

What happens if you run out

Your agent stops taking full calls, but callers are never left hanging:

• If call transfer is set up, callers are connected straight through to your phone.
• Otherwise, the agent briefly explains the team isn’t available on this line and invites the caller to text the number instead — text conversations keep working, since they don’t use minutes.

Add a pack or upgrade your plan and the agent resumes answering immediately. You’ll see a warning in Plan & billing (and the usage bar turns red) before this ever surprises you.